Return Policy

No Return Policy for Sensitive Natured Items

At The Good Spot Store, we care about your safety and satisfaction. Because of the sensitive nature of the items we sell, we have a strict no return policy to ensure you get products that are safe, hygienic, and of the highest quality. Here’s everything you need to know:

Your use of The Good Spot Store site implies your understanding and compliance with our procedures and policies.

No Return Policy

  1. Non-Returnable Items:
    • Products like personal care items, intimate apparel, and other hygiene-related products can’t be returned once they’ve been shipped. This is to ensure they remain safe and hygienic.
  2. Health and Safety:
    • Items that come into direct contact with the body can’t be returned to ensure all products are uncontaminated and safe for use.

All Sales Are Final

  1. Final Sale Policy:
    • All sales of sensitive items are final. Once your order is placed and shipped, it can’t be canceled, returned, or exchanged.
  2. Customer Satisfaction:
    • Although all sales are final, we’re committed to your satisfaction. To help you make informed decisions, we offer a variety of resources, educational guides, and one-on-one support via email.

Resources and Educational Guides

  1. Product Information:
    • We provide detailed descriptions and specifications for each item to help you choose wisely.
  2. Educational Guides:
    • Our website features educational guides on the proper use, care, and maintenance of our products to help you get the most out of your purchase.
  3. Customer Support:
    • If you have questions, our customer service team is here to help. Contact us at [email protected]

90-Day Defective Product Guarantee

We get it—sometimes things go wrong. That’s why we offer a 90-day defective product guarantee for our sensitive items, with a few exceptions. Here’s how it works:

  1. Eligibility for Defective Product Claims:
    • The defect must be found within 90 days of purchase.
    • The defect must be due to manufacturing faults. Damage to packaging does not qualify.
  2. Claim Submission Requirements:
    • Fill out the Defective Product Claim Form on our website.
    • Include a detailed description of the defect.
    • Provide clear images and/or videos showing the defect.
  3. Processing Claims:
    • Our team will review your claim within 10 business days.
    • If approved, you’ll get a replacement product or store credit—your choice.

International Orders

  1. Defective Items:
    • If you find a defect after receiving your international order, you’ll need to go through the manufacturer. We can provide the contact info and guide you through the process if needed.

Additional Policies

  1. Manufacturers’ Seals:
    • Not all items come with a manufacturer’s seal, but we guarantee that all our products are brand new and unused.
  2. Clearance and Closeout Items:
    • Clearance and closeout items are final sale and not covered by the 90-day defective product guarantee. These items can’t be returned or exchanged.
  3. Incorrect Address: A restocking or reshipping fee will apply should a package be undeliverable due to incorrect delivery information provided by the customer. 

How to Submit a Defective Product Claim

  1. Complete the Defective Product Claim Form:
    • Go to our website and find the Defective Product Claim section.
    • Fill out the form with accurate information.
  2. Attach Supporting Evidence:
    • Include clear images and/or videos showing the defect.
  3. Submit the Form:
    • Submit the form through our website and you’ll get a confirmation email with your claim reference number.

Additional Information

  • Contact Us: Need help? Contact our customer service team at [email protected]
  • Policy Updates: This policy may be updated periodically. Check our website for the latest version.

Thanks for choosing The Good Spot Store. We’re dedicated to providing education and exceptional customer service. Once you have filled out and submitted the appropriate form, we’ll have one of our representatives respond within 24 to 48 hours. If it happens to be the weekend or a holiday, someone will address your needs the following business day.